Paint 3D Not Working: Troubleshoot Guide

Solution 1: Update Outdated Graphics Driver

1. Open Settings → Windows Update and check for updates.
2. Sometimes Windows automatically installs the latest drivers.
3. Press Windows + X → Device Manager.
4. Expand Display Adapters, right-click your graphics card, and select Update Driver → Search automatically for drivers.

Solution 2: Fix the Corrupted Files

Search for Command Prompt → Run as Administrator.

Copy and paste the following commands one by one:

sfc /scannow
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth

Once restart the pc. Your problem will be fixed.

Solution 3: Repair and Reset the App

1. Go to Settings → Apps → Installed Apps → Paint 3D.
2. Click Advanced Options → Repair.
3. Restart your PC after the process finishes.
4. If repairing doesn’t help, click Reset. This removes temporary data that may be causing the crash.

Solution 4: Reinstall Application

1. If none of the above solutions are working out for you, go to Settings → Apps → Installed Apps → Paint 3D → Uninstall.
2. Restart your PC and reinstall the app.
3. This will surely fix your issue.

Solution 1: Close Background App

Press Ctrl + Shift + Esc to open Task Manager.

1. Under the Processes tab, end unnecessary programs using high CPU or memory.
2. Once system resources are free, close Paint 3D normally if it’s frozen.
3. Reopen Paint 3D.

Solution 2: Run Microsoft Troubleshooter

1. Open start menu and search for Find and Fix the problem with Microsoft App Troubleshooter.
2. Click Next.
3. Let Windows automatically detect and repair issues.

Solution

1. Make sure your PC has RAM and Free Storage, close unused programs and free up storage.
2. Update the graphics driver from Device Manager:

→ Go to Device Manager → Display Adaptor → Update graphics driver → Select Search automatically for drivers.

Solution:

Step 1:

1. Open local disk (C:) → user → App data → Packages → Microsoft.Paint_8wekyb3d8bbwe → LocalState → projects.
2. Copy that project file and rename it to PROJECT.JSON. This file will be empty, or it will be of 0 bytes.
3. You will also find the PROJECT.JSONxxxxx.TMP file, which is our main file. These are your lost projects of Paint 3D that we have to restore.

Step 2:

4. Now, what you have to do is open the PROJECT.JSON file in Visual Studio, where there will be [ ].
5. Then do the same with the PROJECT.JSONxxxxx.TMP file, but this time, copy the content within the brackets.
6. Paste that content in the JSON file we have opened in Visual Studio, and do remember to separate the files’ content with commas if necessary.

Example:

Step 1) Open the JSON file (before adding):

[ ]

Step 2) Open the TMP file:

[Project A, Project B]

Step 3) Open the JSON file in Visual Studio (after adding):

[Project A, Project B]

Save this file or press Ctrl + S to save.

Solution

You simply have to follow these steps:

1. Go to Settings → Apps → Installed Apps → Paint 3D → Advanced option → Reset.
2. This is a simple process that can solve so many problems, but always back up your project files first. Resetting can permanently remove saved projects